Frequently Asked Questions
Customer Satisfaction
Here at Right Turn Coffee, we want to ensure the best customer satisfaction; we have compiled this list of popular questions to address your concerns. If you have questions that are not addressed on this page, please feel free to contact our customer service team who will do their best to provide you with the answers for your concerns...
Payment
We accept MasterCard, Visa, American Express, and Discover (debit or credit cards). We do not accept CODs or cash, but we do accept money orders. To pay with a money order, print out your "Check Out" page and mail it to us with a money order covering the exact cost of your purchase, and your order will be shipped out after the money order is processed.
For International Customers: We do not accept wire transfers or bank drafts for international orders. International transactions between Right Turn Coffee or any of its affiliates and an individual or commercial enterprise in any country that is not listed as an approved shipping destination under "ship to country" on our checkout page must pay with a "Certified Bank Issued Check." Once funds have been secured from issuing bank the transaction will be processed.
Ordering
Yes you certainly can. You can place your order over the phone during our regular business hours (8:30am-5:30pm, Monday through Friday) or you can place your order online at anytime. Depending upon the specifications of your order, we recommend for you to call our customer service line at (863) 450-9954.
We provide you with secure servers and certificates to make certain that you have a safe shopping experience; rest assured because your information will always remain confidential. Please see our Privacy Policy for more information.
At checkout, enter your friends name and shipping information in the "ship to" portion of the form; this way, your friends name will appear on the customized product label.
Shipping
Yes. We offer free shipping on 3 lbs bags or more of coffee in a single order. Shipping charges for lesser quantity will be flat 8 USD within the United States.
Depending on your shipping address, it can take anywhere from 1 to 7 business days before you get your order. We normally use FedEx or the United States Postal Service (USPS) for delivery.
We provide tracking numbers as well as delivery confirmation on all orders, and after your order ships, you will receive an email with your tracking number. If you do not receive this email, contact us on our customer service line.
No! We are not accepting International orders at the moment
RightTurnCoffee reserves the right to refuse shipment to any destination. All orders from a country not listed as an approved shipping destination under "ship to country" on our checkout page must be reviewed by Right Turn Coffee management prior to shipping. If needed, we will be happy to give you a specific shipping rate quote. Please email us at info@rightturncoffee.com or call our customer service line at (863) 450-9954..
About Our Coffee
While many others sell their coffee in 12 oz or 14 oz bags, all of our coffees are at least 1 pound full. Remember to look for this if you ever shop for coffee anywhere else! We also offer our coffees in 5 pound bags for even greater savings.
We offer 100% high-grown Arabica varietals from locations all over the world. Each gourmet coffee is inspected and certified according to specific standards of each region to be qualified as "gourmet coffee."
Returns and Exchanges
If you are not satisfied with your purchase, simply contact us within 15 days of receiving the item, and ship back at least 80% of the opened product to us to receive a refund less the shipping and handling charges incurred.
Coffees may be subject to a 15% restocking fee at the time of return; this is determined on a case by case basis.
If you are not satisfied with your purchase and would like to exchange it, contact us within 15 days of receiving the item, and ship it back to us. You will receive an exchange less the charges incurred, as well as the price difference of the exchanged product if any.
We offer a 100% satisfaction guarantee on all equipment for 30 days. If you are not satisfied with your purchase within this 30-day period, call our customer service department to get an RMA number through which your return will be processed. Non-defective products are subject to a 15% restocking fee, and your exchange or refund will be processed less the shipping and handling charges incurred.
Shipping is seen as part of the transaction and not part of the product; for this reason, shipping costs are non-refundable. However, if a product is damaged or defective, we will refund the original shipping charge and send you a new product.
Sample and Gifts
Not at the moment.
Gift certificates are available in amounts ranging from $25 to $150. Right Turn Coffee gift certificates can be used towards any purchase on the site, including the first installment to our coffee club. However, subsequent payments can only be processed with other acceptable payment methods.
Subscriptions
It's really easy. At the bottom of every newsletter there's an unsubscribe link that will take you off the mailing list.
If you signed up for recurring shipments, and wish to cancel or modify your subscription, contact us at (863) 450-9954. and we'll be glad to help.